Customer Services Agent – Call Centre In Wroclaw

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Organisation: Qatar Airways
Job Function: Customer Contact Centre
Division: Customer Contact Centre
Employment Type: Full Time – Permanent
City: Europe | Poland | Wrocław
Last date of application: 30-Nov-2018
About Your Job: We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Wroclaw.

As a Customer Service Agent you will responsible for:

  • Providing service excellence to Qatar Airways customers through telephone, email and optimise passenger satisfaction
  • Making new reservations, changes to existing reservations, quoting the correct fares, rules of carriage, issuance / re-issuance of tickets, and processing any refunds.
  • Support E-Commerce and Frequent Flyer Program activities
About You: To be successful in this role:

  • You must be interactive, customer service oriented person with warm, cheerful and expressive personality and excellent communication skills
  • You must be fluent in English. speaking an additional language is a strong advantage.
  • Have a strong sense of customer satisfaction through responding to customer enquiries and offering the best solutions
  • Capable to work in shifts
Important Notes:

  • Competitive salary package
  • 5 weeks of professional training based on Amadeus system, Qatar Airways products and policies with another 2 weeks of coaching period provided by our Subject Matter Experts
  • Incredible travel benefits package (including 1 annual leave ticket, heavily discounted flight tickets for You)
  • Social benefits package (including private medical care, Multisport card, lunch allowance, social fund)
  • A fast-paced, dynamic and youthful work environment
Note: you will be required to attach the following:
1. Resume / CV

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